Standard refund window
A learner may request a full refund within seven calendar days after purchase if the learner has completed no more than 10% of the course and FieldHours has not issued a completion certificate or submitted credit to the applicable regulator.
Full refunds from FieldHours
FieldHours will provide a full refund if it cancels the purchased course, cannot deliver the approved course, or determines that the learner was enrolled while a required approval was inactive.
After substantial course use
Refunds are generally unavailable after more than 10% of the course has been completed, after a completion certificate has been issued, or after credit has been reported. FieldHours may make exceptions when required by law or when fairness and the course record support one.
How refunds are processed
FieldHours reviews the purchase, learner progress, certificate status, and reporting status. Approved refunds are returned to the original payment method, normally within ten business days of approval; the learner’s bank may take additional time to post the credit.
Charge disputes
Learners should contact FieldHours first so the enrollment record can be reviewed. This policy does not limit any nonwaivable consumer right or payment-card dispute right.
Contact
The active support address will be displayed before enrollment and payment are enabled.